Cosmetics are getting more refined and specialized: customers have questions, especially when unit prices go up. Some distributors employ demonstrators to present and explain each product inevitably shoppers must decide alone sometime:

• smaller stores
• online web sites
• duty free areas
• staffing issues
• unspecialized stores

What will happen when a customer has a question?

If it is online, chances are that the Search Field will not be good enough and other tabs such as FAQs, blogs etc. will hardly compensate. AI Agents added to the website can now replace older chatbots. Your current Cosmetics e-commerce store rarely offers them despite the huge progress they have made: it is a good time to upgrade.

If it is in-store, shoppers are starting to use OpenAI or Gemini.

The good news? It works.

• AI already knows your brands and your products
• AI can already explain why products must be chosen, how they may be applied, and answer most questions and even propose videos.

The bad news?

• AI can not reliably identify each product, even from a photo you take on the spot. It tends to give generic answers and send users back to the manual.
• Free AI access comes with limits. After a few questions, customers often hit a paywall or get blocked until they upgrade, typically for around €23/month. Not all shoppers are delighted.
• AI doesn’t know the context: available inventory, promotions, client preferences… LLM hints may miss the mark.
• You get no visibility. You will not know who is asking, what they’re asking, or whether the answers were right or wrong.

You will miss valuable feedback that could help improve your documentation, training, and customer guidance.

There’s a Smarter Way: Use a Private AI Agent

Simply use Ask Mona’s QR code to deliver the service. This unlocks powerful benefits:

• The QR code links directly to the right product and proven AI model, ensuring precise answers for that specific product
• The AI service cost is already covered, no extra charge, no limits for the customer.
• The AI Agent only answers based on your controlled content: brand identity, ingredients, tutorials, proven answers.
• You get detailed reports showing usage, questions asked, and answers given.
• You can improve the provided content over time so that almost every question is answered precisely.

A test AI Agent is available here (anti aging cream).

Who Benefits?

1. Your employees, especially new hires, who get an easy self-service tool to learn and troubleshoot faster.
2. Your customers, before and after the purchase, who can access help 24/7, in their language, from any smartphone. No extra investment required, and it works indoors, outdoors, and even with bags or luggage.
3. Your Customer Service, with fewer interruptions, will have more time for complex requests.

Is it urgent to prep your AI Agent?

At this time your web shoppers are probably limited by keyword optimized search, the Agent will only help.

What is more urgent is the case of customers finding sub-optimal answers from generic LLMs. This needs to be addressed.

Lastly you may notice that several retailers are rushing to provide their own LLM to capture and direct your brand’s traffic. These new unwanted habits may last more than you like, and proposing your private AI Agent instead will safeguard your brand’s standing.

Ask us for a trial or even set-up your own agent in self-service.

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