Artificial Intelligence Serving Castles and Heritage

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For several years, Ask Mona has been supporting many castles in transforming their visitor services and mediation through artificial intelligence.

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From Château de Chillon to Clos Lucé, from Vaux-le-Vicomte to Blandy-les-Tours, and even the Château de Versailles, our solutions have already been deployed in a wide range of contexts, with tangible results on the ground.

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This experience enables us today to offer proven tools tailored to the specific needs of historical monuments and their audiences.

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AI is not an end in itself. It is a means to better inform, better engage, and better transmit knowledge.

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Above all, it allows onsite teams to focus on what truly gives value to the place: human interaction, heritage, and the direct relationship with visitors.

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Less Pressure on Teams, More Time for What Matters

Before their visit, people need quick and reliable answers to practical questions.

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At Château de Chillon and Vaux-le-Vicomte, we implemented a conversational assistant that automatically responds to inquiries about opening hours, ticket prices, accessibility, and current events. This tool significantly reduced incoming phone calls, freeing up valuable time for the staff.

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During the Visit: Modern, Personalized Mediation

On-site, AI enables personalized mediation tailored to each visitor’s profile and expectations.

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For instance, at the Château de Versailles, we developed a conversational guide dedicated to the gardens. Visitors can ask questions along their walk and enjoy a seamless, multilingual mobile experience—accessible directly on their phones.

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After the Visit: Extending the Experience

Once the visit ends, some sites choose to continue the experience beyond the castle walls.

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At Clos Lucé, for example, we designed a connected magnet sold in the gift shop. Scanning a QR code allows visitors to start a conversation with Leonardo da Vinci. This original format not only strengthens the emotional connection with the institution, but also creates new revenue opportunities.

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Technology Designed Around Your Needs

All our tools are built to integrate smoothly with your existing practices. Content is managed through a simple, user-friendly interface—no technical skills required.

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Available analytics help you identify the most viewed topics, the languages used, and peak visitor times. These insights support your mediation strategy, communication efforts, and future programming.

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AI is not about replacing humans, but empowering them. Enhancing what already works. And freeing up time for what truly matters: sharing, welcoming, and connecting.