When professionals or DIYers dive into construction, maintenance, or gardening projects, questions pop up fast. They want clarity on tasks, tools, timing, and costs. Sometimes, things go sideways, and help is needed right then and there.

The catch? Expertise isn’t always available when or where it’s needed: early mornings, late nights, remote job sites, or under a greasy car hood. So who can step in? How can suppliers and manufacturers truly be there for their customers when it matters most?

Online: When Search Falls Short

When workers turn to the web, the classic search bar often disappoints. Videos, FAQs, and blog posts can help, but they rarely nail the specific question at hand.

Maybe your brand added a chatbot some time ago, friendly, helpful… in theory. But it could only handle prewritten topics. And typing a long, detailed question on a smartphone? Not exactly ideal.

Fast forward to today. AI Agents change the game. They chat naturally in any language, whether typed or spoken, and deliver precise answers drawn from your trusted content. No rigid scripts, no endless branches. You just provide your reliable sources -web links, documents, and evolving Q&A- and the AI does the rest.

It’s fast, fluid, and surprisingly natural.

If your website still relies on a search box, now’s the time to upgrade.

In-Store: When the Aisle Gets Smarter

In a perfect world, every DIY store would have an expert waiting for each customer. In reality, staff are stretched thin, or the store just isn’t specialized enough.

Enter a new generation of problem-solvers that starts with Gen Zs. They’re pulling out their phones, using AI tools like OpenAI or Gemini right in the aisle. They snap a picture, ask their questions aloud, and get instant answers.

And here’s the twist: generic AI already knows your brand, your products, and your reputation. It can even recommend which model suits which job.

But that convenience has limits.

Generic AI can misidentify packaging, give vague or inaccurate responses, or worse redirect shoppers to your competitors. It pulls from many online sources, some of which might surprise (or alarm) you. And after a few questions, many users hit a paywall. It also lacks context: stock, promotions, or preferences.

Meanwhile, you get nothing in return, no data, no insights, no visibility into what customers are asking or how AI is representing your brand. That is a missed opportunity to refine your marketing, product pages, and training.

There’s a Smarter Way: A Private AI Agent

Ask Mona’s Private AI Agent gives you full control. It delivers brand-authentic answers, securely, consistently, and instantly.

It can live online through a simple link or appear in-store via a QR code on packaging or the product itself.

Here is what it unlocks:

• Customers land directly on the right product and its dedicated AI model.
• No paywalls, no limits, your customers get full access, anytime.
• Answers come only from your verified content: brand voice, tutorials, product specs.
• You receive detailed insights, what people ask, where, and how the AI responds.
• You can enrich the knowledge base over time, making your AI sharper and smarter.

Who Benefits

1. Your customers: 24/7 help, in their language, from any smartphone. No app, no login, no cost. Whether they are shopping or on the job, they get quick, accurate help.
2. Retail employees: especially new hires, who gain a self-service learning tool to answer confidently and serve customers better.
3. Your marketing team: they finally see real-time, unfiltered customer intent, straight from the field.

Why It is Urgent

Let us be honest: most website search tools still rely on keywords. An AI Agent instantly levels up that experience.

But here’s the real urgency: customers are already asking generic AIs about your products, and those answers don’t always reflect your brand. Some retailers like Castorama or ManoMano are even developing their own AI systems to redirect your traffic to their platforms.

Once those habits take root, they’re hard to undo.

Launching your own Private AI Agent now means taking back control of your brand’s voice and customer experience.

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