Artificial intelligence is often seen as complex, even opaque. At Ask Mona, we take the opposite view: using this technology to enable simple, clear, and personalized interactions.
Our conversational agents let every user ask questions freely—whether to better understand an offer, a service, or a piece of content—and receive immediate, reliable, and contextualized answers.

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Behind this apparent simplicity lies an advanced technological architecture. Here's how it works.

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1. An AI that understands human language

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Artificial intelligence refers to a set of technologies capable of simulating aspects of human reasoning or behavior, such as understanding a question, recognizing an image, or generating text.

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At Ask Mona, we use this technology to allow anyone to ask a question freely and receive a clear, accurate, and relevant answer.

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Our system relies on two complementary core components:

• Visual recognition: to analyze graphic or visual elements (images, posters, objects, artworks) and extract useful information.
• Large Language Models (LLMs): at the heart of generative AI, these models generate fluent, nuanced, and contextualized texts based on structured content we provide.

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We use several models depending on our clients’ needs: OpenAI, Mistral, Anthropic, Google, Meta… This approach allows us to adapt to your technical constraints, your tone of voice, or your data sovereignty requirements, while ensuring coherent and high-quality answers. These LLMs are always used in a controlled framework, thanks to our RAG (Retrieval-Augmented Generation) technology, to ensure reliability.

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2. A proprietary, scalable, and reliable architecture – What happens when a visitor asks a question?

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Our AI’s reliability is based on a multi-layered architecture:

• AI Orchestrator: Our agent-based AI acts as a conductor, selecting the best tools and strategies for each context. It continuously mobilizes dozens of models to handle specific tasks.
• AI RAG (Retrieval-Augmented Generation): This module feeds the language engine with structured content validated by your teams, to avoid mistakes and ensure reliable answers. When a question is asked, the AI first looks up the most relevant data in your content base, then uses it to generate a clear, contextualized response. This process requires real technical expertise: content structuring, data organization, fine-tuning the language engine... This know-how enables us to guarantee sourced, precise, and brand-aligned responses.
• AI Evaluator: A module that continuously assesses response quality to ensure the RAG model remains accurate and relevant.
• AI Insight: An analytics layer that monitors incoming questions, trending topics, and potential areas for improvement.

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This architecture (which includes dozens of other complementary modules) ensures every response is relevant, traceable, and based on reliable information.

3. An AI built to adapt to every environment, audience, and use case

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Unlike off-the-shelf solutions, our AI is built to adapt to each venue:

• It can adopt various tones (neutral, warm, child-friendly, character-based…).
• It operates in multiple languages.
• It works on mobile without the need for any app download.
• It complies with all data privacy standards (GDPR).

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Each agent developed by Ask Mona is unique: it draws on your content, your goals, and the audiences you want to engage.

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Conclusion: technology in service of experience—now and for the future

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At Ask Mona, artificial intelligence isn’t just another buzzword. It’s the invisible engine that turns each interaction into something useful, engaging, and measurable.
By combining a robust proprietary architecture, cutting-edge LLMs, and tightly controlled RAG orchestration, we deliver responses that are accurate, contextual, adaptable, and always timely.

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But the goal goes beyond technical performance. Our AI evolves continuously—just like your content, your goals, and your users. It learns, adapts, and delivers valuable insights: qualified data that helps you make better decisions, refine your messaging, and deepen audience engagement.

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So choosing Ask Mona means choosing an AI that’s:

• Reliable, because it’s powered by your validated content and monitored 24/7.
• Scalable, because our multi-model orchestrator evolves with your needs and technological progress.
• Human, because each conversational agent is crafted to reflect your tone and values.

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In short, Ask Mona puts the power of AI at the service of your expertise, your storytelling, and your audience.
Ready to turn the promise of innovation into real impact? Our team is here to bring your content to life—transforming every question into a moment of connection, learning, and growth.