Your customers have questions. Should you let an AI Agent answer them?

When a customer needs help with a rented equipment, they can always reach out to your Support team, but that’s not always convenient, for either side.

They could also search online. Sure, Google has answers, but finding the right one takes patience. And when the answer is hidden inside a link or a 20-page PDF, frustration builds up fast. Plus, Google isn’t great at handling follow-up questions that naturally come up as the customer learns.

More and more people are turning to AI (like ChatGPT or Gemini). It’s incredibly easy : just ask out loud and get an instant, well-structured answer for free.

You should try it yourself. It is impressive, effective, and surprisingly fun. Be aware that if you do not experiment with it, your customers will. And as a rental company, you might not like the scenario.

What You Need to Know About AI Agents for Rental Products

The good news? It works.

• AI can already explain how most machines operate and answer nearly every question about them.

The bad news?

• AI can not reliably identify your exact machine — even from a photo you take on the spot. It tends to give generic answers and send users back to the manual.
• Free AI access comes with limits. After a few questions, customers often hit a paywall or get blocked until they upgrade (typically for around €23/month).
• AI doesn’t know your rental policies or safety rules. It might give technical advice you do not approve of.
• You get no visibility. You will not know who is asking, what they’re asking, or whether the answers were right or wrong.
• You will miss valuable feedback that could help improve your documentation, training, and customer guidance.

There’s a Smarter Way: Use a Private AI Agent

Simply add an Ask Mona QR code to each machine. This unlocks powerful benefits:

• The QR code links directly to the right product and your chosen AI model, ensuring precise answers for that specific tool.
• The AI service cost is already covered : no extra charge, no limits for the customer.
• The AI Agent only answers based on your controlled content: manuals, specs, safety rules, and rental terms.
• You get detailed reports showing usage, questions asked, and answers given.
• You can improve the provided content over time so that almost every question is answered precisely.

Who Benefits?

1. Your employees (especially new hires) who get an easy self-service tool to learn and troubleshoot faster.

2. Your customers (before and after renting) who can access help 24/7, in their own language, from any smartphone. No extra investment required, and it works indoors, outdoors, and even with dirty hands.

3. Your Support team : fewer interruptions, they will have more time for complex requests.

The Age of Private AI Agents Has Arrived

Don’t let your customers rely on random AI tools with poor service.

Ask us for a demo : you will probably want to try your own private AI Agent on a variety of equipment and locations to appreciate the impact firsthand.

Ask us here.

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